Shipping Policy

Effective Date: August 5, 2026
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Thank you for shopping with Cozy Creations by Tish! Each order is handcrafted with care, and many of our products are custom-made just for you. Please review our Shipping Policy before placing your order.
 
Order Processing:
Because many of our items are handmade and customized, processing times vary depending on the product and current order volume.

• Custom resin orders require a minimum two-week curing period in addition to the time needed to create and personalize your item.

• Processing time does not include shipping time.

• Orders are processed Monday through Friday, excluding weekends and holidays.

Once your order has been completed, it will be carefully packaged and shipped.
 
Shipping Methods:
Shipping options and rates are calculated at checkout based on your delivery address and the shipping method you select. Once your order ships, you will receive a confirmation email containing your tracking information.
 
Shipping Times:
Delivery estimates are provided by the shipping carrier and are not guaranteed.
Delays may occur due to:

• Weather conditions

• Holidays

• High shipping volume

• Carrier delays

• Other circumstances beyond our control

Cozy Creations by Tish is not responsible for shipping delays once your order has been accepted by the shipping carrier.
 
Shipping Address Accuracy:
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect address is entered, please contact us immediately. While we will make every reasonable effort to update your information before your order enters production or ships, changes cannot be guaranteed.
Cozy Creations by Tish is not responsible for orders delayed, lost, or delivered to an incorrect address due to information provided by the customer.
 
Lost or Stolen Packages:
Once a package has been marked as delivered by the shipping carrier, Cozy Creations by Tish is not responsible for lost or stolen packages.
If your tracking indicates your package was delivered but you cannot locate it, we recommend:

• Checking around your property.

• Asking household members or neighbors.

• Contacting your local post office or shipping carrier to file a claim.

 
Damaged, Defective, or Incorrect Orders:
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:

• Your order number

• A description of the issue

• Clear photos of the item

• Photos of the shipping box and packaging

After reviewing your claim, we will work with you to provide a replacement, store credit, or refund, as appropriate.
 
Domestic Shipping:
At this time, Cozy Creations by Tish ships within the United States only.
If international shipping becomes available in the future, this policy will be updated.
 
Contact Us:
If you have questions about your order or shipment, please contact us:
Cozy Creations by Tish
Email: cozycreationsbytish@gmail.com
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Thank you for supporting our small business. We appreciate the opportunity to create something special just for you.
 
Shipping Disclaimer
Shipping and delivery dates are estimates only and are not guaranteed. Cozy Creations by Tish is not liable for delays caused by shipping carriers, weather, natural disasters, holidays, or other circumstances beyond our reasonable control. Risk of loss and title for purchased products transfer to the customer once the order has been accepted by the shipping carrier, except where otherwise required by applicable law.